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SMS & Text Messaging Policy

(TCPA, FCC, CTIA & CCPA Compliant) Effective Date: January 2021 Company Name: Commission Hero Website: www.commissionhero.com Email: support@commissionhero.com

1. Introduction

This SMS & Text Messaging Policy explains how Commission Hero* uses SMS (Short Message Service) and MMS (Multimedia Messaging Service) communications. We value your privacy and are committed to complying with all applicable laws and best practices, including:

  • Federal Communications Commission (FCC) regulations]
  • ​Telephone Consumer Protection Act (TCPA)
  • ​CTIA Messaging Principles and Best Practices
  • ​California Consumer Privacy Act (CCPA)

By subscribing to or engaging with our text messaging services, you consent to the practices described below.

2. Types of SMS Messages You May Receive

When you opt-in to receive SMS messages from Commission Hero*, you may receive communications including but not limited to:

Promotional Messages

  • Special offers or limited-time discounts
  • Product launches
  • Online event invitations (e.g., webinars, summits, live classes)
  • ​Seasonal or flash sales
  • ​Loyalty or VIP program notifications

Transactional & Service Messages

  • Appointment confirmations and reminders
  • Event notifications or time changes
  • Account updates or password resets
  • ​Order confirmations or alerts
  • ​Customer service follow-ups

You may opt in to receive these messages via online sign-up forms, checkout processes, pop-ups, in-store signage, verbal confirmation, or keyword opt-in (e.g., texting "JOIN" to a designated number).
Note: Message frequency will vary based on your interactions, purchases, preferences, or subscriptions.

3. Consent and Opt-In Requirements

Your express written consent is required to receive SMS messages from Commission Hero. We obtain this consent through:

  • Checkboxes on web forms with clearly disclosed terms
  • Text keyword campaigns (e.g., "Text JOIN to 12345 to subscribe")
  • Verbal or digital agreements through customer service interactions
  • ​Transactional consent with opt-in for follow-up marketing

Consent is never a condition of purchase. You may still make purchases or engage with our services without signing up for SMS messaging.

4. Message & Data Rates

Standard message and data rates may apply based on your wireless service plan. Charges for SMS or MMS messages are determined by your mobile provider and are outside of Commission Hero’s control. Contact your wireless carrier for details about your plan

5. Opt-Out Instructions

You may opt out of SMS messages at any time. Instructions for opting out are included in every message we send To unsubscribe:

  • Text STOP to the number from which you received the message.
  • You will receive a one-time confirmation that you have been unsubscribed.
  • You will no longer receive messages unless you opt in again.

You will no longer receive messages unless you opt in again.

  • Text HELP to the number from which you received the message.
  • Or contact us at .

Please allow up to 72 hours for your opt-out to be fully processed.

6. Data Collection & Use

We collect and store your phone number, opt-in date/time, message interaction data (e.g., open/click rates), and other relevant metadata when you subscribe. This information is used for:

  • Delivering relevant content and promotions
  • Managing appointments and reminders
  • Verifying consent and ensuring legal compliance
  • ​Analytics to improve our SMS program
  • ​Customer service and troubleshooting

We do not sell, lease, or rent your personal data—including your mobile number—to third-party marketers. Your information is shared only with trusted vendors who support our communications under strict confidentiality agreements.

7. CCPA Compliance (California Residents)

If you are a California resident , you are entitled to additional privacy rights under the California Consumer Privacy Act (CCPA) .
These include:


Right to Know You have the right to request the categories and specific pieces of personal data we have collected about you, including SMS interactions.

Right to Delete You can request that we delete your personal information, subject to certain legal exceptions (e.g., appointment history, payment records).

Right to Opt-Out of Sale We do not sell your personal information, including your phone number, to any third parties.

Right to Non-Discrimination We will never deny services, charge different prices, or provide a different level of quality based on your privacy choices.

To exercise any of your CCPA rights:

Email us at: support@commissionhero.com

You may designate an authorized agent to make a request on your behalf.

8. Security & Retention

We take appropriate technical and organizational security measures to protect your information from unauthorized access or misuse. SMS records may be retained for up to 3 months for auditing and legal compliance purposes.

9. Third-Party Services

We may use third-party platforms (e.g., Twilio) to deliver our SMS messages. These vendors may have limited access to your data for the sole purpose of message delivery and performance analytics.
All third-party services are bound by contracts requiring data protection and compliance with applicable laws, including TCPA and CCPA.

10. Changes to This Policy

If you have questions, concerns, or requests regarding this SMS & Text Messaging Policy, please contact:
Commission Hero Email: support@commissionhero.com Website : https://www.commissionhero.com/index